Shipping & Collection

5

Shipping
- Shipping Options
- Uploading Your I.D.
Collection
- Changing Collection Date / Location
- Collection Point Information
Returns
- Money Back Guarantee

Billing & Accounts

26

Account Management (MyAccount)
Billing
Security

Activation & Installation

9

Activation
Installation

Plans

9

Plan Changes
Termination / Supension
Reactivate
- Reactivate Your Plan

Calls

9

Phone Number
- Phone Number Type
- When will I receive my number?
Dialing Instructions
- Placing Calls
- Receiving Calls
  - How Contacts Call You
Usage Rates
- Check Your Usage Rates
Voicemail
- Voicemail Information

Messaging

6

Phone Number
- Phone Number Type
- When will I receive my number?
Dialing Instructions
- Sending Text Messages
  - Country Codes
  - How To Send SMS Messages
- Receiving Text Messages
  - How Contacts Send You SMS Messages
Usage Rates
- Check Your Usage Rates

Data

6

Cellular Data Setup
Data Allowance
- Increasing Your Data Allowance
- Tracking Your Data Usage
Data Speeds
- Expected Data Speeds

Troubleshooting

23

Activation / Connection Issues
Data Issues
Calling Issues
Text Message Issues

Network & Compatibility Information

9

Compatibility
Coverage & Frequencies
- Coverage & Frequency Info
Emergencies

Transferring Phone Number / Service

5

Lost / Stolen Reports
- Reporting Lost / Stolen Items
Phone Number Transfer
- Mobile Number Porting (MNP) Requests
- Transfer Phone Number – Mobal SIM to Mobal eSIM (or vice versa)
Device Transfer
- New Phone – Transferring eSIM / SIM Card
Replacements
- Deleted eSIM

Home
Support
Troubleshooting
Calling Issues

Calling Issues

Calling / VoLTE Issue (Physical SIMs Only)
Issues outside of Japan (International Roaming)
Xiaomi Phone – Calling / VoLTE Issues (Physical SIMs Only)