Shipping & Collection Shipping Shipping OptionsUploading Your I.D. Collection Collection Point InformationChanging Collection Date / Location Returns Money Back Guarantee
Billing & Accounts Account Management (MyAccount) Login Details Changing Your Email Address / PasswordForgotten your password?Login Issues Account Holder Account Ownership / Name Changes Account Closure Closing your Mobal Account General Information What’s “MyAccount”?Emails You Will Receive Billing Your Billing Details Updating Your Billing DetailsCash Payments Charges How to view my charges?How am I billed for my plan?What currency am I billed in?Unexpected Charges¥100 Authorization ChargeCash Payments Billing Issues Declined ChargesDisputed ChargesPayPal Payment IssuesIssue Updating Billing InformationRefunded Transactions¥100 Authorization ChargeUnexpected ChargesWhy am I being asked for a Pass code? (3DS) Security Reporting Lost / Stolen ItemsContact Methods Mobal UsesKeeping Your Mobal Account Secure
Activation & Installation Activation Voice+Data SIMs / eSIMs and WiFi Devices Activation RequestsActivation Times Data-Only SIM Cards Activation Requests Data-Only eSIMs Activation Requests Installation SIM Cards Installing Your SIMSIM Card Size eSIMs Voice+Data eSIMs Installing Your Voice+Data eSIM Data-Only eSIMs Installing Your Data-Only eSIM WiFi Device Device Information
Plans Plan Changes Plan Upgrades / DowngradesExtension RequestsIncreasing Your Data AllowanceCancel Pending Request Termination / Supension Termination RequestsSuspension RequestsCancel Pending RequestReporting Lost / Stolen Items Reactivate Reactivate Your Plan
Calls Phone Number When will I receive my number?Phone Number Type Dialing Instructions Placing Calls How To Place CallsCountry CodesCalling Emergency ServicesCalls to Toll Free Numbers/Collect Calls Receiving Calls How Contacts Call You Usage Rates Check Your Usage Rates Voicemail Voicemail Information
Messaging Phone Number When will I receive my number?Phone Number Type Dialing Instructions Sending Text Messages How To Send SMS MessagesCountry Codes Receiving Text Messages How Contacts Send You SMS Messages Usage Rates Check Your Usage Rates
Data Cellular Data Setup Android Data Settings (Android) iPhone Data Settings (iPhone) MiFi Devices Data Settings (MiFi Device) Data Allowance Tracking Your Data UsageIncreasing Your Data Allowance Data Speeds Expected Data Speeds
Troubleshooting Activation / Connection Issues No Signal / Network ConnectionPin / Password LocksError Codes (WiFi Device)SIM Not Supported (iPhone)Deleted eSIMWhat’s an “eSIM Access Code”?What’s an “EID” and how to find it? (eSIM only)eSIM stuck on “Activating” status (iPhone) Data Issues Can’t use Cellular DataSlow SpeedsHotspot / Tethering FeatureIssues outside of Japan (International Roaming)Can’t Create / Save APN Profile (Android)PDP Authentication Failure (iPhone Error)2GB Data Warning (Android)Error Codes (WiFi Device)Issue after switching back to Domestic SIM (iPhone Users) Calling Issues Issues outside of Japan (International Roaming)Calling / VoLTE Issue (Physical SIMs Only)Xiaomi Phone – Calling / VoLTE Issues (Physical SIMs Only) Text Message Issues Issues outside of Japan (International Roaming)MMS Messaging ErrorLINE App – Age Verification Issue
Network & Compatibility Information Compatibility Compatibility ChecksSIM Card SizeWhat’s an “EID” and how to find it? (eSIM only)Locked PhonePin / Password Locks Coverage & Frequencies Coverage & Frequency Info Emergencies Calling Emergency ServicesCan I receive Emergency / Earthquake Alerts?Reporting Lost / Stolen Items
Transferring Phone Number / Service Lost / Stolen Reports Reporting Lost / Stolen Items Phone Number Transfer Mobile Number Porting (MNP) RequestsTransfer Phone Number – Mobal SIM to Mobal eSIM (or vice versa) Device Transfer New Phone – Transferring eSIM / SIM Card Replacements Deleted eSIM
