---

Please note that all international calls (i.e., calls to non-Japanese numbers) are chargeable, including calls to toll-free numbers and collect calls. These calls will be registered as standard calls and charged at the specified rate for the country you are calling.

Calls to Japanese numbers are also chargeable and this can include toll-free or collect calls numbers. These calls will be registered as local calls and billed at the specified rate for local Japanese calls.

For instructions on how to view your usage rates, please visit the following link: Usage Rates Guide

Note: Results can vary with calls to Toll Free/Collect call numbers.  

Therefore, if there are any issues connecting the call or you simply wish to avoid being charged, we would advise that you use an alternative contact method instead, such as email.