The option to Upgrade or Downgrade your plan will only be available if you are using a Voice+Data SIM / Voice+Data eSIM (and you have selected a long term plan) or if you are using a WiFi device.
Important Note: If you are using a Data-Only SIM / Data-Only eSIM, the service cannot be changed in any way and so if you require additional data (or require service for a longer duration), the only solution would be to purchase an additional data-only SIM or eSIM
For additional instructions on how to submit an Upgrade / Downgrade request from your Mobal online account (MyAccount), please refer to the relevant guide below –
Voice+Data SIM / Voice+Data eSIM
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Once you have logged in to your Mobal online account (MyAccount), please visit the Services section and then click on the More Information button found next to the relevant SIM / eSIM –
On the next screen, please scroll down to the Plan section.
You can then click on the Upgrade Plan button or the Downgrade Plan button to choose your required plan and the date the plan change will take effect from.
Plan Upgrades:
If you choose to upgrade from the 1st of an upcoming month, your new plan rate will be charged on the 1st of that month and your data allowance will automatically increase from that date.
If you choose to upgrade your plan partway through the current month however, you will initially be charged the difference in cost (between your current plan and the new plan) and you will benefit from your additional data allowance for the remainder of the month.
When your plan resets on the 1st of the following month, you will then be charged your first full plan fee for the new plan.
Plan Downgrades:
Plan downgrades can only be arranged for the 1st of an upcoming month (i.e. your plan cannot be downgraded partway through a month) and so when you select this option, the earliest date you will be able to select is the 1st of the upcoming month.
If there is less than 24 hours before the start of a new month however, the earliest plan change date you will be able to select is the 1st of the following month. This is to allow enough time for the downgrade request to be processed.
After clicking on the “Downgrade Plan” button, you will be able to choose from any of the plans available that offer a lower data allowance.
Alternatively (only if you are using a Voice+Data eSIM or the latest version of our Voice+Data SIM Card), you can also suspend your service by selecting the “Vacation Plan” option instead.
Short Term to Long Term:
If you would like to switch from a short term 30/60/90 day plan to a long term ongoing plan, simply click on the “Upgrade Plan” button and choose your preferred plan.
Any unused days from your current short term plan will then be added to your account as a credit and this amount will be deducted from your next bill.
Cancelling Pending Requests:
If there is a pending plan change request (or termination request) that you would like to cancel, please visit the following link for more information: Cancel Request Guide
WiFi Devices
Click here for additional instructions
Once you have logged in to your Mobal online account (MyAccount), please visit the Services section and then click on the More Information button found next to the WiFi device –
On the next screen, please scroll down to the Plan section.
You can then click on the Upgrade Plan button or the Downgrade Plan button to choose your required plan and the date the plan change will take effect from.
Please note that once your plan change request has been processed (on the 1st of the relevant month), you will need to reboot your device so that the plan change can take effect.
Important Information:
WiFi plans cannot be upgraded or downgraded part way through a calendar month and so the earliest date you will be able to select is the 1st of the upcoming month.
However, upgrade requests must be received by the 20th of the current month in order to be processed in time for the 1st of the upcoming month.
If you are making your request after the 20th, the earliest date you will be able to select is the 1st of the following month.
Please also ensure that you reboot your device once the plan change request has been fully processed.
Termination / Suspension Option:
If you need to Terminate or Suspend your WiFi plan however (instead of Upgrading or Downgrading your plan), simply follow the instructions found here in the “WiFi Devices” section: Termination/Suspension Guide
Cancelling Pending Requests:
If there is a pending plan change request (or termination request) that you would like to cancel, please visit the following link for more information: Cancel Request Guide