If you have selected a Short Term – Voice+Data SIM / Voice+Data eSIM Plan (such as the 30, 60 or 90 day option) and wish to extend the plan duration, you can do this directly from your Mobal online account: www.mobal.com/myaccount
Alternatively, you can also switch from a Short Term plan to one of our Long Term plans if you prefer.
*Important Note: To ensure your request is processed in time, please submit your request at least 48 hours prior to the current plan end date
For additional instructions, please refer to the relevant guide below –
Extending Short Term Plan Guide:
Click here for additional instructions
Once you have logged in to your Mobal online account (MyAccount), please visit the Services section and then click on the More Information button found next to the relevant SIM / eSIM –
On the next screen, please scroll down to the Plan section. You can then click on the Extend Service button and choose to extend your plan by an additional 30, 60 or 90 days.
*Important Note: To ensure your request is processed in time, please submit your request at least 48 hours prior to the current plan end date
Switch To Ongoing Plan Guide:
Click here for additional instructions
Once you have logged in to your Mobal online account (MyAccount), please visit the Services section and then click on the More Information button found next to the relevant SIM / eSIM –
On the next screen, please scroll down to the Plan section. You can then click on the Upgrade Plan button and choose the ongoing plan you would like to switch to.
Any unused days from your current short term plan will then be added to your account as a credit and this amount will be deducted from your next bill.
*Important Note: To ensure your request is processed in time, please submit your request at least 48 hours prior to the current plan end date