Delivery Option
Voice+Data SIM Card / Voice+Data eSIM
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If you would like to receive your Voice+Data SIM / eSIM prior to your arrival in Japan, you would be required to select the Shipping (Free) option during the checkout process.
We offer a variety of shipping options with arrival times varying from 2-5 business days to 15-30 business days (the arrival times will vary depending on the country your order is being delivered to).
To view the shipping options that are available, please add the required item to the shopping cart and enter your delivery address. The shipping option / estimated delivery time will then be shown below.
If you intend to select our delivery option however, please be advised that you will be asked to provide a valid form of I.D. shortly after your order has been placed.
The required form of I.D. will vary depending on the location but information on this will also be made available to you once you have entered your delivery address. The I.D. requirements for our shipping option (when purchasing a voice capable SIM / eSIM) are due to Japanese law and so unfortunately, we are unable to make any exceptions.
If the delivery option would not be suitable for this reason (or the delivery option is not available to your location), you may wish to consider collecting your order instead (as mentioned in the “Collection Option” section below).
Data-Only SIM Card
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If you would like to receive your physical Data-Only SIM Card prior to your arrival in Japan, you would be required to select the Shipping (Free) option during the checkout process.
We offer a variety of shipping options with arrival times varying from 2-5 business days to 15-30 business days (the arrival times will vary depending on the country the item is being delivered to).
To view the shipping options that are available to you, please add the required item to the shopping cart and enter your delivery address. The shipping option / estimated delivery time will then be shown below.
If the estimated delivery times provided are not suitable (or the delivery option is not available to your location), you may wish to consider collecting your order instead (as mentioned in the “Collection Option” section below).
Data-Only eSIM
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If you are ordering a Data only eSIM, we can confirm that delivery will not be required.
Once you have placed your order, a link to your eSIM will be added to your Mobal online account (MyAccount) within approximately 15 minutes.
Instructions on how and when to retrieve / activate your eSIM will also be sent to you via email and so please review all information carefully.
WiFi Device
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Please note that we can only ship our WiFi devices to an address within Japan.
To schedule a delivery, simply add the Mobal WiFi device to your shopping cart and provide us with your Japanese shipping address.
Once you have placed your order, your device should be delivered to you within 2-5 business days.
Collection Option
If you are purchasing a Voice+Data SIM / Voice+Data eSIM or a Data-Only SIM and our delivery option will not be suitable, you can choose to pick-up your order from one of our collection points upon arrival to Japan.
During the checkout process, please select the Pick-Up (Free) option and you will then be able to choose from a list of collection points / choose your preferred pick-up date.
When collecting your order, you will only be required to show your passport / your order confirmation email to the collection point agent upon arrival.
If you are purchasing a WiFi device however, please be advised that the collection option will not be available (as the collection points are unable to stock this particular product for us) and so you would be required to arrange delivery to an address in Japan.