Our apologies but the physical SIM card products we offer cannot be converted to eSIMs (or vice versa) and unfortunately, we are unable to transfer phone numbers between the two product types.

If an alternative SIM type is required, the only solution would be to place a new order directly from the Mobal website: www.mobal.com

If you are using a service that has been assigned a phone number, please be advised that the replacement will be assigned a new phone number once active.

Once the original service is no longer required, please also ensure (if you are using a Mobal product that’s on an ongoing plan) that you submit a termination request: Termination Guide