If you are using the latest version of our Voice+Data SIM Card / eSIM and you previously suspended your service (by placing your SIM / eSIM on the “Vacation Plan”), you can reactivate your service by submitting a new plan change request from your Mobal online account (MyAccount).

Once you have logged in to your account, please visit the Services section and then click on the More Information button found next to the relevant SIM / eSIM –

On the next screen, please scroll down to the Plan section.

You can then click on the Upgrade Plan button to choose your required plan and the date the plan change will take effect from.

If you previously submitted a termination request (by using the “Cancel Service” button on your account) however, the service will be permanently disconnected / your Mobal phone number will be lost and it will not be possible to reactivate the plan again in the future.

If your plan has been fully terminated, you would be required to purchase a replacement SIM / eSIM directly from the Mobal website and the replacement SIM / eSIM would be assigned a new phone number once it has been activated.

If your WiFi device was previously disconnected and you would like to reactivate your plan, you can submit another activation request directly from your account: www.mobal.com/myaccount

Once you have logged in to your account, simply visit the Services section and click on the Activate button found next to your WiFi device.

Please note that you will be required to re-enter the “IMEI” (which can be found on the label on the back of the device) to start the process.

You can then follow the prompts to choose your required plan (the 100GB, 200GB or 300GB plan) and your preferred activation date.

Once your WiFi device has been reconnected for the requested date, you will receive a confirmation email and your WiFi plan will remain active until you submit another termination request: Termination Guide

Our Data-Only SIM / eSIM products operate as a pre-paid service which means that the plans cannot be altered in any way.

Once your data-only plan has ended, the service will be permanently terminated and it will not be possible to reactivate the plan again in the future.