In addition to the initial purchase fee for your SIM / eSIM, you will also be charged for your plan and any additional usage fees you have incurred.

Short Term Plans:

If you have purchased a Voice+Data SIM / eSIM and select a short term plan (such as the 30, 60 or 90 day option), you will be billed for the entire plan (minus any usage charges) as an upfront fee when going through the activation process. You will not incur any additional plan fees unless you manually extend your short term plan or switch to an ongoing plan.

Any additional usage charges that you incur (for outbound calls / outbound SMS text messages) will be billed on a post-paid basis to the Credit / Debit Card or Paypal account linked to your Mobal account. 

* Please note that if you have purchased a “Voice Lite” SIM or eSIM, it will not be possible to select a short term plan (as we only offer one long term ongoing plan for this service).

Long Term Plans:

When selecting a long term plan and an activation date that falls part way through a calendar month, your first charge will be a partial pro-rated plan fee (for service between the activation date you have selected and the end of that calendar month).

A full plan fee would then be processed on the 1st of the following month and charges would continue in this way until you manually submit a termination request from your Mobal account.

If you select a termination date that falls part way through a calendar month however, please be advised that the full plan fee for that month will still apply (the final plan fee will not be pro-rated).

Any additional usage charges that you incur for outbound calls / outbound texts (or for data usage in excess of the 500MB allowance when using a “Voice Lite” SIM or eSIM) will be billed on a post-paid basis to the payment method we hold on file for you.

Usage Fees:

Your usage reports are passed on to us with a delay (of approximately 1-2 months) and so any usage fees you incur will be billed with a delay.

For instructions on how to view the usage rates, please visit: Usage Rates Guide

For instructions on how to view a full breakdown of any charges you have received, please visit: Viewing Charges Guide

In addition to the initial purchase fee for your WiFi Device, you will also be charged for your plan (this fee will vary depending on the specific plan that you select).

If you choose an activation date that falls part way through a calendar month, your first plan fee will be pro-rated (for service between the activation date you have selected and the end of that calendar month).

A full plan fee would then be processed on the 1st of the following month and charges would continue in this way until you manually submit a termination request from your Mobal account.

Our Data-Only SIM / eSIM products operate as a pre-paid service and so once you have paid the initial purchase fee for your SIM / eSIM, we can confirm that you will not incur any additional charges.