If your account remains on our original “Cash Payment” option (which was discontinued in Feb 2024) and you wish to disable it, simply login to your Mobal online account: www.mobal.com/myaccount

This will then allow you to switch back to a standard payment method such as a Credit/Debit Card or a PayPal account. Please note that once you have disabled the “Cash Payment” method, it will not be possible to enable it again (as this payment method has been discontinued).

Once you have logged in to your account, please visit the Services section and then click on the More Information button found next to the relevant product –

You can then scroll down to the section titled Billing Details and click on the Remove Cash Payment button as shown below –

Once you have logged in to your account, please visit the Services section and then click on the More Information button found next to the relevant product –

A new window will then appear where you will be required to confirm the change. After clicking on the Confirm button, you will then be taken to the next screen where you will be asked to re-confirm your preferred payment method for future charges.

If your account still remains on our original “Cash Payment” option (which was discontinued in Feb 2024) and you just need a reminder of how this works, please refer to the instructions below –

Lawson / Mini Stop Guide

– Step 1 –

Visit a “Lawson” or “Mini Stop” convenience store and locate their payment machine (which is a multimedia terminal called “Loppi”). Please note that this machine displays the Japanese language only.

– Step 2 –

Click on the “Various Payments” option shown on the left

– Step 3 –

Enter the SmartPit Invoice Number from the email you received.

– Step 4 –

Click “Next” (the orange button) to continue.

– Step 5 –

Select the white text bar at the top to make a payment using Smart Pit.

– Step 6 –

Click the button at the bottom of the screen to close the “Be Careful” window (this message warns you to be careful of scammers etc).

– Step 7 –

Select the invoice you wish to pay (by tapping on the blue text bar) and then tap on the “Confirm” button to proceed (the orange button on the right).

– Step 8 –

If all details are correct, tap on the orange “Confirm” button. Your payment slip will then be printed and you can it take to the cash register.

Family Mart Guide

– Step 1 –

Touch the screen to start.

– Step 2 –

Tap on the “Language” button to choose your preferred language setting…

and then tap on the “OK” button to proceed…

– Step 3 –

Select the option that mentions “Smart Pit”….

and then select the “Smart Pit” option on the next screen…

– Step 4 –

Tap the green button (which translates to “Next”) as this screen just notifies users to keep the receipt from the cash register (as their receipt of payment).

– Step 5 –

The next screen will display the Smart Pit payment information in several languages, including English. To proceed to the next screen, tap on the green button (which translates to “Confirm”).

– Step 6 –

Type in the 13-digit Smart Pit Number and then tap on the “OK” button.

– Step 7 –

If all details are correct, tap on the “Select” button next to the bill…

and then tap on the “OK” button once you have made your selection.

– Step 8 –

Click the “OK” button after reviewing the information. 

This screen just explains that payments must be made in cash or by means of “FamiPay”. Users who choose to pay via “FamiPay” have a payment limit of 100,000 yen but you can pay any balance exceeding that amount in cash. For users who pay the full amount using “FamiPay”, a bonus of 10 points is rewarded. 

– Step 9 –

An “Application Ticket’ will then be printed.

– Step 10 –

Take the printed “Application Ticket” to the cash register to make a payment.

– Terms and Conditions –

The “Cash Payment” option was available to customers on ongoing plans that had paid their first full plan fee via Debit/Credit Card or via PayPal.

As of January 31st 2024 however, this payment method was discontinued and is now limited to customers that are already actively using this payment method. Therefore, we are unable to accept any new applications to move on to this payment method. 

If you are already using this payment method, you will receive an email every month requesting the cash payment (and your bill must be paid within 10 days of receiving the cash payment request). 

Your plan fee will be charged upfront in full calendar months and you will be able to view a fully itemized statement of your charges directly from your Mobal online account: MyAccount

If you do not pay your bill within 10 days of receiving the cash payment request, payment will be deducted from the Debit/Credit card or PayPal account that we hold on file for you instead.

You must keep your Debit Card/Credit Card/PayPal account up to date in your Mobal MyAccount. Failure to keep your billing information up to date may result in the disconnection of your service. 

If we do not receive a cash payment from you, we reserve the right to change the default payment method to your Debit/Credit Card or PayPal account. 

If we need to reissue a cash payment request to you due to late payment, an additional fee may be applied to your bill.