APN Settings:

To access Cellular Data when using an Android handset, you will be required to manually create an APN (Access Point Name) profile using the exact settings shown below –

Name: Mobal
APN: sb.mvno
Username: data@jp
Password: data
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default, ia, mms, supl, hipri
Bearer: LTE
APN Protocol: IPV4/IPV6
APN Roaming Protocol: IPV4/IPV6

Creating APN Profile:

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the “Access Point Names” section, you should then see a “+” symbol or the option to “Add” a new profile. Alternatively, you may see the ‘Options’ button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, please save it and ensure it is selected as the active profile. You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

Please ensure the WiFi feature is disabled when testing the data connection and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data:

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you can enable this feature using the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data option to enable it.

Network Mode Setting:

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” setting on your device is configured to prioritize the 4G LTE connection.

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode > Select the 4G/3G/2G or LTE/3G/2G option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type > Select the 4G/3G/2G or LTE/3G/2G option

VoLTE:

This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).

If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.

This option is usually called “VoLTE”, “VoLTE Calls” or “4G Calling” and can often be found within the “Mobile Networks” section on most Android devices (but you may need to refer to the user guide for your device). However, this option is not always visible and may just be automatically enabled in the background.

If any issues persist, please visit the following link to troubleshoot the issue further: VoLTE Issue Guide

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is still a connection issue, please reboot your device and then test the connection again after a few minutes.

If there is no change, please try the following –

1. Return to the Access Point Names section and delete all APN profiles that are listed (including the Mobal APN profile)
   
   
2. Once complete, tap on the Options button (which usually appears as three dots in a vertical line) and select the Reset to Default option that appears.
   
   
3. Create a new APN profile again (using our settings), save / select the profile and check that all other settings above remain correct.
   
   
4. You can then enable the cellular data feature (please ensure WiFi is disabled while testing) and test the data connection but if there is no change, reboot your device and then test the connection again.

If the issue still persists however, please send an email to: support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –

• The make / model of your device and a screenshot of all information that appears after dialing *#06#
• Your current location (and any other locations where you have tested the service)
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
• A screenshot of your current APN (Access Point Name) profile settings
• A screenshot showing your current “Network Mode” or “Preferred Network Type” setting
• A screenshot showing which version of the Android OS is currently installed on your device

APN Settings:

The Android version of the Voice+Data (v1) SIM card is white in color and as shown in the image below, you will see a small letter “F” underneath the word “Softbank”.

If this is the SIM card type that you are using, please ensure that your APN settings match up exactly with the settings below.

Name: Mobal
APN: plus.4g
Username: plus
Password: 4g
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default, ia, mms, supl, hipri
Bearer: LTE
APN Protocol: IPV4/IPV6
APN Roaming Protocol: IPV4/IPV6

*If you are using the iPhone version of this SIM card (which is usually black & white in color and will display “C2” on the SIM card) however, it may not function correctly in an Android device. We would recommend that you only install the iPhone version of this SIM card in iPhone handsets.

Creating APN Profile:

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the “Access Point Names” section, you should then see a “+” symbol or the option to “Add” a new profile. Alternatively, you may see the ‘Options’ button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, please save it and ensure it is selected as the active profile.

You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

Please ensure the WiFi feature is disabled when testing the data connection and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data:

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you could use the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Network Mode Setting:

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 4G LTE connection.

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode > Select the 4G/3G/2G or LTE/3G/2G option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type > Select the 4G/3G/2G or LTE/3G/2G option

VoLTE:

This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).

If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.

This option is usually called “VoLTE”, “VoLTE Calls” or “4G Calling” and can often be found within the “Mobile Networks” section on most Android devices (but you may need to refer to the user guide for your device). However, this option is not always visible and may just be automatically enabled in the background.

If any issues persist, please visit the following link to troubleshoot the issue further: VoLTE Issue Guide

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If there is no change, please try the following –

1. Return to the Access Point Names section and delete all APN profiles that are listed (including the Mobal APN profile)
   
   
2. Once complete, tap on the Options button (which usually appears as three dots in a vertical line) and select the Reset to Default option that appears.
   
   
3. Create a new APN profile again (using our settings), save / select the profile and check that all other settings above remain correct.
   
   
4. You can then enable the cellular data feature (please ensure WiFi is disabled while testing) and test the data connection but if there is no change, reboot your device and then test the connection again.

If the issue still persists however, please send an email to: support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –

• The make / model of your device and a screenshot of all information that appears after dialing *#06#
• Your current location (and any other locations where you have tested the service)
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
• A screenshot of your current APN (Access Point Name) profile settings
• A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
• A screenshot showing which version of the Android OS is currently installed on your device

APN Settings:

To access Cellular Data when using an Android handset, you will be required to manually create an APN (Access Point Name) profile using the exact settings shown below –

Name: Mobal
APN: ppsim.jp
Username: pp@sim
Password: jpn
MCC: 440
MNC: 03
Authentication Type: PAP or CHAP

Creating APN Profile:

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the “Access Point Names” section, you should then see a “+” symbol or the option to “Add” a new profile. Alternatively, you may see the ‘Options’ button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, save it and ensure it is selected as the active profile. You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

When testing the data connection, ensure the WiFi feature is disabled (so there is no interference) and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data:

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you could use the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Network Mode Setting:

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode >Select the 4G/3G/2G or LTE/3G/2G option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type >Select the 4G/3G/2G or LTE/3G/2G option

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your Order Confirmation Number or your SIM Card Serial Number) and the following information –

• The make / model of your device
• Your current location
• A screenshot of your current APN profile settings
• A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
• Screenshots of any error messages you have received and of what happens when attempting to load a website

APN Settings:

To access Cellular Data when using an Android handset, you will be required to manually create an APN (Access Point Name) profile using the exact settings shown below –

Name: Mobal
APN: dm.jplat.net
Username: data@jp
Password: data
Authentication Type: PAP or CHAP
PDP Type*: IP

*The “PDP Type” setting is not always shown and so you can ignore this section if this setting is not visible.

Creating APN Profile:

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the “Access Point Names” section, you should then see a “+” symbol or the option to “Add” a new profile. Alternatively, you may see the ‘Options’ button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, please save it and ensure it is selected as the active profile.

You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

Please ensure the WiFi feature is disabled when testing the data connection and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data:

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you may be able to enable this feature using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data option to enable it.

Network Mode Setting:

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode > Select the 4G/3G/2G or LTE/3G/2G option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type > Select the 4G/3G/2G or LTE/3G/2G option

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but the issue persists, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –

• The make / model of your device and your current location
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
• A screenshot of your current APN (Access Point Name) profile settings
• A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
• A screenshot of the ‘SIM Management’ menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service)

APN Settings:

Once you have installed your eSIM, you will be required to manually create an APN (Access Point Name) profile using the exact settings shown below –

Name: ppsim
APN: ppsim.jp
Username: pp@sim
Password: jpn
Authentication Type: PAP or CHAP

Creating APN Profiles:

On most Android handsets, you can create an APN profile by going to:

Settings > Connections > Mobile Networks > Access Point Names

(or)

Settings > Network & Internet > Mobile Network > Access Point Names (or Advanced and then Access Point Names)

After reaching the “Access Point Names” section, you should then see a “+” symbol or the option to “Add” a new profile. Alternatively, you may see the ‘Options’ button (which usually appears as three dots) and after tapping this button, you will see the option to create a new profile.

Once you have created the APN profile, save it and ensure it is selected as the active profile. You can then enable the Cellular/Mobile Data feature on your device and test the internet connection.

When testing the data connection, ensure the WiFi feature is disabled (so there is no interference) and if there any issues, please reboot your device and then test the connection again.

If there are any issues creating / saving an APN profile however, please refer to the information found here: Additional Troubleshooting

Enabling Data:

The majority of Android handsets will allow you to enable the Cellular/Mobile Data feature by going to:

Settings > Connections > Data Usage > Enable Cellular/Mobile Data

(or)

Settings > Network & Internet > Tap on your SIM (or the Mobile Network option) and then enable Cellular/Mobile Data

Alternatively, you could use the shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Network Mode Setting:

If you are unable to access Cellular Data after completing the steps above, please also check that the “Network Mode” or “Preferred Network Type” option on your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most Android handsets, you can locate this option by going to:

Settings > Connections > Mobile Networks > Network Mode >Select the 4G/3G/2G or LTE/3G/2G option

(or)

Settings > Network & Internet > Mobile Network or Internet > Preferred Network Type >Select the 4G/3G/2G or LTE/3G/2G option

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but the issue persists, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as the Contract Number or your Order Confirmation Number) and the following information –

• The make / model of your device and your current location
• A screenshot of your APN profile settings
• A screenshot of the “Mobile Networks” section (i.e. the section that shows the current “Network Mode” or “Preferred Network Type” setting)
• Screenshots of any error messages you have received and of what happens when attempting to load a website
• A screenshot of the ‘SIM Management’ menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service)