If you have accidentally deleted your Voice+Data eSIM and require a re-issue, you can submit a request directly from your Mobal online account: www.mobal.com/myaccount

Once you have logged in to your account, please visit the Services section and then click on the More Information button next to the relevant eSIM –

On the next screen, click on the Reissue eSIM/Change Device button as shown in the image below –

You can then follow the on-screen prompts to request a replacement eSIM and retain your original phone number.

If you signed up for the Mobal ‘All-Risk Protection Plan’ when you first activated your eSIM, this plan will cover the cost of a free replacement eSIM. If you did not sign up for this plan however, you will be required to pay for the replacement eSIM.

Once the eSIM has been successfully re-issued and is ready for installation again, you will receive a confirmation email.

Additional Note: Even if you are covered by the protection plan, you may still be charged a processing fee of ¥200 when requesting a replacement (as the process may fail if the charge is ¥0). If a ¥200 fee is processed however, we can confirm that this amount will be returned to you as an account credit (which will be deducted from your next bill).

As explained in the confirmation email you received (and in the “Installing & Reissuing eSIMs” section of our Terms & Conditions), a data-only eSIM cannot be reinstalled once it has been deleted.

This pre-paid product type is only suitable for one-time use and so if you have accidentally deleted the eSIM, it will not be possible to reinstall the eSIM or request a re-issue of the eSIM.

If service is still required, the only solution would be to purchase a replacement Data-Only eSIM directly from the Mobal website.