If you have submitted a Termination request or a Plan Change request (for a Voice+Data SIM / eSIM or a WiFi Device) but you would like to cancel your pending request, please login to your Mobal online account: www.mobal.com/myaccount

Once you have logged in to your account, visit the Services section and then click on the More Information button found next to the relevant SIM / eSIM / WiFi Device –

On the next screen, you can then click on the Cancel Termination button (if there is a termination request that you would like to cancel) –

Or you can scroll down to the “Plan” section and click on the Cancel Scheduled Plan Change button (if you submitted a plan change request that you would like to cancel) –

If you only recently submitted the Termination Request / Plan Change Request (that you now wish to cancel) however, please note that there may be a short delay (of approximately 15 minutes) before the “Cancel Termination” button or the “Cancel Scheduled Plan Change” button becomes visible.

Please also be advised that if you had originally asked for the Termination Request / Plan Change Request to be processed immediately (instead of selecting a future date) or if you left it too late, the option to cancel the request will not be available.

Once you have cancelled a pending request, there may also be another delay (of approximately 15 minutes) before the standard buttons re-appear in your account again.