Please note that all international calls (i.e., calls to non-Japanese numbers) are chargeable and this includes calls to toll-free numbers / collect calls. These calls will be registered as standard calls and charged at the specified rate for the country you are calling.
Calls to Japanese numbers are also chargeable and this can include toll-free or collect calls numbers. These calls will be registered as local calls and billed at the specified rate for local Japanese calls.
For instructions on how to view your usage rates, please visit the following link: Usage Rates Guide
Please also note that results can vary with calls of this type and so unfortunately, we are unable to offer any guarantees that the call will complete successfully. If there are any issues, you may need to find an alternative contact number (with a standard Country Code / Area Code prefix) to reach them on instead.
If you simply wish to avoid incurring a call charge however, we would advise that you use an alternative contact method instead such as email.