APN Profile:

To access Cellular Data from your iPhone handset, you will be required to download and install an APN (Access Point Name) configuration profile.

While connected to WiFi, open the Safari web browser (please do not use an alternative browser) and visit the following link to download the profile: APN Profile Download

After downloading the APN profile however, you may still be required to manually install it by going to Settings > Profile Downloaded > Install or by going to Settings > General > VPN & Device Management (or Profile) and then tapping on the Mobal APN profile and the option to install it.

Enabling Data:

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Enabling 4G LTE:

If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection.

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option

VoLTE:

This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).

If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.

On iPhone handsets, the option to enable VoLTE can usually be found by going to: Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Enable VoLTE

However, this option is not always visible and may just be automatically enabled in the background.

If any calling issues persist, please ensure that you are using the correct dialing procedure as shown here: Dialing Instructions

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If there is no change, please try the following –

1. Reset the Network Settings by going to: Settings > General > Reset > Reset Network Settings
   
   
2. Locate the current APN profile by going to Settings > General > VPN & Device Management and then Delete the Profile
   
   
3. You can then Install our APN Profile again and enable the cellular data feature to test the data connection but if there is no change, reboot your device and then test the connection again.

If the issue still persists however, please send an email to: support@mobal.com containing your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –

• The model name / number of your iPhone handset and your current location
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
• A screenshot of your current APN (Access Point Name) profile settings
• A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections

APN Profile:

The iPhone version of the Voice+Data (v1) SIM card is black and white in color and as shown in the image below, you will see a small “C2” underneath the word “Softbank”.

When using this version of the SIM card in an iPhone handset, your device may automatically install the APN (Access Point Name) configuration profile that’s required for cellular data access.

If your device fails to install the profile however, we would recommend that you manually download the correct profile by following the steps below –

While connected to WiFi, open the Safari web browser (please do not use an alternative browser) and visit the following link to download the profile: APN Profile Download

After downloading the APN profile however, you may still be required to manually install it by going to Settings > Profile Downloaded > Install or by going to Settings > General > VPN & Device Management (or Profile) and then tapping on the Mobal APN profile and the option to install it.

*If you are using the Android version of this SIM card (which is fully white in color and will display a small letter “F” on the SIM card) however, it may not function correctly in an iPhone handset. We would recommend that you only install the Android version of this SIM card in Android handsets.

Enabling Data:

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Enabling 4G LTE:

If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection.

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option

VoLTE:

This setting is not directly related to internet access but as the Softbank network no longer offers 3G network coverage, calls are now placed / texts are now sent through VoLTE via the 4G LTE connection instead (and so it is important that all data settings are correct).

If all other services are working correctly but there is an issue with the call / SMS text messaging service (and you have completed all steps above / confirmed that your device is VoLTE capable), you may also need to manually enable the VoLTE feature on your device.

On iPhone handsets, the option to enable VoLTE can usually be found by going to: Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Enable VoLTE

However, this option is not always visible and may just be automatically enabled in the background.

If any calling issues persist, please ensure that you are using the correct dialing procedure as shown here: Dialing Instructions

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your Mobal phone number or your SIM Card Serial Number) and the following information –

• The model name / number of your iPhone handset and your current location
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
• A screenshot of your current APN (Access Point Name) profile settings
• A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections

APN Profile:

Once you have installed the SIM card and enabled the cellular data feature, your device may automatically install the APN (Access Point Name) configuration profile that’s required for cellular data access.

If your device fails to install the profile (and you have already tried rebooting the phone) however, you may need to manually enter the APN settings shown below –

APN: ppsim.jp
Username: pp@sim
Password: jpn

On most iPhone handsets, you can locate this option by going to Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Cellular/Mobile Data Network or by going to Settings > General > VPN & Device Management

Once you have located this section, please enter the APN, Username and Password in the Cellular Data (or Mobile Data) section, the LTE Setup section and the Personal Hotspot section as shown in the example below –

If this method does not work either however, please connect your iPhone to WiFi and then open the Safari web browser (please do not use an alternative browser) to download the APN profile from the following link: APN Profile Download

After downloading the APN profile however, you may still be required to manually install it by going to Settings > Profile Downloaded > Install or by going to Settings > General > VPN & Device Management (or Profile) and then tapping on the Mobal APN profile and the option to install it.

Enabling Data:

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Enabling 4G LTE

If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option

Hotspot / Tethering Feature

If there are any issues using the Hotspot / Tethering feature, you will need to manually enter the APN settings below in the required sections –

APN: ppsim.jp
Username: pp@sim
Password: jpn

On most iPhone handsets, you can locate this option by going to Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Cellular/Mobile Data Network or by going to Settings > General > VPN & Device Management

Once you have located this section, please enter the APN, Username and Password in the Cellular Data (or Mobile Data) section, the LTE Setup section and the Personal Hotspot section as shown in the example below –

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your SIM Card Serial Number or your Order Confirmation Number) and the following information –

• The model name / number of your iPhone handset and your current location
• A screenshot of your current APN profile settings
• A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections
• Screenshots of any error messages you have received and of what happens when attempting to load a website

APN Profile:

Once you have installed the eSIM on your iPhone handset, you will be required to download and install an APN (Access Point Name) configuration profile.

Please start by deleting the current APN configuration profile. You should be able to complete this step by going to Settings > General > VPN & Device Management and then tapping on the current profile (if one is shown) and selecting the “Remove Profile” option.

While connected to WiFi, open the Safari web browser (please do not use an alternative browser) and visit the following link to download our profile: APN Profile Download

After downloading the APN profile however, you may still be required to manually install it by going to Settings > Profile Downloaded > Install or by going to Settings > General > VPN & Device Management (or Profile) and then tapping on the Mobal APN profile and the option to install it.

Enabling Data:

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Enabling 4G LTE:

If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as your Mobal phone number or your Order Confirmation Number) and the following information –

• The model name / number of your iPhone handset and your current location
• Details of which services you are unable to use (i.e. just the cellular data service or all services) and screenshots of any error messages
• A screenshot of your current APN profile settings (return to the “VPN & Device Management” section and tap on the profile)
• A screenshot of your current settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections
• A screenshot of the ‘SIM Management’ menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service)

APN Profile:

Once you have installed the eSIM and connected to the network / enabled the cellular data feature, your device may automatically install the APN (Access Point Name) configuration profile that’s required for cellular data access.

If your device fails to install the profile however and you have already tried rebooting the phone, you may need to manually enter the APN settings shown below –

APN: ppsim.jp
Username: pp@sim
Password: jpn

On most iPhone handsets, you can locate this option by going to Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Cellular/Mobile Data Network or by going to Settings > General > VPN & Device Management

Once you have located this section, please enter the APN, Username and Password in the “Cellular Data” (or “Mobile Data”) section, the “LTE Setup” section and the “Personal Hotspot” section as shown in the example below –

If this method does not work either however, please connect your iPhone to WiFi and then open the Safari web browser (please do not use an alternative browser) to download the APN profile from the following link: APN Profile Download

After downloading the APN profile however, you may still be required to manually install it by going to Settings > Profile Downloaded > Install or by going to Settings > General > VPN & Device Management (or Profile) and then tapping on the Mobal APN profile and the option to install it.

Enabling Data:

On most iPhone handsets, you can enable the Cellular/Mobile Data feature by going to:

Settings > Cellular/Mobile Data > Enable Cellular/Mobile Data

Alternatively, you can enable data using a shortcut by swiping down from the top of the screen (so that the top menu expands) and then tapping on the Cellular/Mobile Data icon to enable it.

Enabling 4G LTE:

If there are any issues after completing the steps above, please also check that your device is configured to prioritize the 4G LTE connection (and ensure that 5G is disabled as we do not support 5G).

On most iPhone handsets, you can locate this option by going to:

Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Voice & Data > Select the 4G or LTE option

Hotspot / Tethering Feature

If there are any issues using the Hotspot / Tethering feature, you will need to manually enter the APN settings below in the required sections –

APN: ppsim.jp
Username: pp@sim
Password: jpn

On most iPhone handsets, you can locate this option by going to Settings > Cellular/Mobile Data > Cellular/Mobile Data Options > Cellular/Mobile Data Network or by going to Settings > General > VPN & Device Management

Once you have located this section, please enter the APN, Username and Password in the Cellular Data (or Mobile Data) section, the LTE Setup section and the Personal Hotspot section as shown in the example below –

Need Further Assistance?

If you have completed all steps above (and your device meets our Compatibility Requirements) but there is a connection issue, please reboot your device and then test the connection again after a few minutes.

If the issue persists however, please send an email to: support@mobal.com

In your message to our support team, please include your account details (such as the Contract Number or your Order Confirmation Number) and the following information –

• The model name / number of your iPhone handset and your current location
• A screenshot of your APN profile settings
• A screenshot of your settings in the “Cellular/Mobile Data Options” and “Voice & Data” sections
• Screenshots of any error messages you have received and of what happens when attempting to load a website
• A screenshot of the ‘SIM Management’ menu on your device (the section that shows all eSIMs/SIMs that are installed and the preferred settings for each service)